This blog is about to displaying external SharePoint site in Unified Service Desk (USD)
This blog is about upgrading the USD from current version to version 3.3
This block is about the Best Practices Analyzer in Unified Service Desk (USD).
This blog is about the newly released Unified Service Desk 4.0 and its features.
This blog is about the Replacement Parameter (aka Data Parameters/Run time Parameters) in Unified Service Desk
This blog is about installing the package "Unified Service Desk – New Environment"
This blog is about the Oject Oriented Concepts in Unified Service Desk
This blog is about the Unified Service Desk value proposition
This blog is about the Key Capabilities of Unified Service Desk
This blog is about the Design Principles for Agent Desktop using Unified Service Desk
This blog shows the Desired Process Flow in a Call Centers
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This video is a complete package of about the Power Apps. This video starts with the discussion about What is Power Apps and key reasons to use them. The difference between Canvas Apps and Model Driven Apps. In third part you will see a demo on how to create a Canvas App. Similarly in the forth part you will see the demo on how to create a Model Driven App. There is also a topic What is a Common Data Service (CDS) which will be covered in the fifth part and in the last part you will have some useful information about the PowerApps Portal (aka CDS Starter Portal).
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Nice blog. Very helpful to get all references to white papers at one place.