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Posted: Jun 20, 2019

Overview - Appendix (Unified Service Desk)

This blog is about Appendix

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Posted: Jun 20, 2019

Overview - Troubleshoot and Debug (Unified Service Desk)

This blog is about Troubleshoot and Debug in Unified Service Desk

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Posted: Jun 20, 2019

Overview - Performance (Unified Service Desk)

This blog is about the Performance in Unified Service Desk

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Posted: Jun 20, 2019

Overview - Security (Unified Service Desk)

This blog is about the Security in Unified Service Desk.

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Posted: Jun 20, 2019

Overview - Deployment (Unified Service Desk)

This blog is about the Deployment in Unified Service Desk

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Posted: Jun 20, 2019

Overview - Use by customer service agents (Unified Service Desk)

This blog is about the USD Use (By customer service agents) in Unified Service Desk

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Posted: Jun 20, 2019

Overview - Development (Unified Service Desk)

This blog is about Development in Unified Service Desk.

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Posted: Jun 20, 2019

Overview - Concepts (Unified Service Desk)

This blog is about the concept of Unified Service Desk

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Posted: Jun 20, 2019

Overview - Configuration (Unified Service Desk)

This blog is about the Configuring steps of Unified Service Desk

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Posted: Jun 20, 2019

Overview - Setup (Unified Service Desk)

This blog is about the setup of Unified Service Desk

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Posted: Jun 20, 2019

Overview - Install, deploy, and upgrade(Unified Service Desk)

This blog is all about the overview of the Install, deploy, and upgrade of Unified Service Desk

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Posted: Apr 13, 2019

Digitise your customer experience - Preface

This book will describe the overview digital transformation and digital intelligence and explains how to digitally transform your business using Dynamic 365. Digital transformation with Dynamic 365 will help your organization grow, evolve to capture new business opportunities and meet the changing needs of customers.

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Posted: Jan 21, 2019

Unified Service Desk for contact center solution - Preface

This is a Preface about the Unified Service Desk e-Book for contact center solution

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Posted: Jan 15, 2019

Benefits of integrating telephony into your CRM software

In this blog we will learn integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency.

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Posted: Dec 13, 2018

Benefits of Unified Service Desk to Organisation

This blog is about the benefits of USD for Organisations

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Posted: Dec 13, 2018

Features of Unified Service Desk

This blog is about the features of Unified Service Desk

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Posted: Dec 12, 2018

Best Practices Analyzer For USD – Recommendations

This blog is about the recommendations of Best Practices Analyzer

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Posted: Dec 12, 2018

Unified Service Desk - An Overview

This blog is an introduction to the Unified Service Desk (USD).

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Posted: Nov 1, 2018

Dynamics CRM Build Numbers

This blog is about the Dynamics CRM Build Numbers

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Posted: Sep 22, 2018

Azure Application Insights(AI) and capturing Dynamics 365 client side telemetry

This blog is about capturing the Dynamics 365 client side performance telemetry with Azure Application Insights

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Posted: Sep 15, 2018

D365 CRM Portal: Hiding Search Feature from users in Dynamics Portal

This blog is about to hide the Search feature from users in Dynamics 365 Portal.

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Posted: Sep 9, 2018

D365 CRM Portal: Filters in Liquid Template in Dynamics 365 Portal

This blog lists all the Filters in Liquid Template in Dynamics 365 Portal

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Posted: Sep 5, 2018

D365 : Quick Overview to Liquid Template

This blog is about the Liquid Template, its Objects, Tags and Filters

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Posted: Aug 27, 2018

D365 CRM PORTAL: Some of the key features about the Web Template

This blog is about the Web Template in Dynamics CRM Portal

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Posted: Aug 27, 2018

D365 CRM PORTAL: Adding Attach File additional settings in Entity Form

This blog is about to adding a File Attchment control additional settings in Entity Form

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Posted: Aug 25, 2018

D365 CRM PORTAL: Site Settings records specific to Registration

This blog is about to Site Setting records specific to the Registration in Dynamics CRM Portal

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Posted: Aug 24, 2018

D365 CRM Portal: Retrieve Data Using Liquid Templates and FetchXML

This blog is about to Retrieve Data in a Dynamics 365 Online Portal Using Liquid Templates and FetchXML

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Posted: Aug 23, 2018

D365 CRM PORTAL: Manage Portal Instance in Dynamics 365

This blog is about to manage the different instance of portal in Dynamics 365

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Posted: Aug 18, 2018

D365 CRM PORTAL: How to Set up Portal Trial in Dynamics 365

This blog is about the setting up trial version of Portal in Dynamics 365

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Posted: Aug 17, 2018

How to debug a plugin in Dynamics 365 online using plugin profiler

This blog is about how to debug a plugin code in Dynamics 365 online or Dynamics CRM online environment.

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Posted: Aug 4, 2018

Unified Service Desk: value proposition

This blog is about the Unified Service Desk value proposition

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Posted: Aug 4, 2018

Unified Service Desk: Key Capabilities

This blog is about the Key Capabilities of Unified Service Desk 

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Posted: Aug 4, 2018

Unified Service Desk: Design Principles for Agent Desktop

This blog is about the Design Principles for Agent Desktop using Unified Service Desk

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Posted: Aug 4, 2018

Unified Service Desk: Desired Process Flow in a Call Center

This blog shows the Desired Process Flow in a Call Centers

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Posted: Jun 5, 2018

Few of the Key Dynamics CRM Add-ons

This blog is about the details of some useful Dynamics CRM Addons

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Posted: Jun 3, 2018

Editing Site Map in Dynamcis 365

This blog is about the editing the site map in Dynamics 365 manually and using builtin SiteMap Designer.

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Posted: May 19, 2018

Advanced Dynamics CRM Administrator - Resources

This blog lists resources to some blogs and documents for advanced Dynamics CRM administrator

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Posted: May 18, 2018

Dynamics 365 - Customization vs Configuration

This blog is about the difference between Dynamics 365 Customization and Configuration

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Posted: May 15, 2018

A Brief Look at the Customer Engagement Apps (D365)

This blog is about the brief look at the Customer Engagement Apps in Microsoft Dynamics 365

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Posted: May 2, 2018

Microsoft Dynamics CRM Navigation Customization

This blog is about the navigation option of Dynamics 365 and how to customize it using SiteMap editor.

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Posted: Apr 4, 2018

D365 CRM PORTAL: How to Determine the Version of a Microsoft Dynamics 365 Portal

For upgrading and troubleshooting purposes, it is often very helpful to identify the specific version and build number of the portal that is currently installed within a Dynamics CRM or Dynamics 365 organization. This blog provides a useful MS reference for the same.

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Posted: Apr 1, 2018

Microsoft Dynamics CRM Navigation

This blog discuss about the navigation option in Microsoft Dynamics CRM which is left to right.

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Posted: Mar 30, 2018

How to import Entity Assets in Microsoft Dynamics 365

This blog is about the importing Entity Assets to add any entity to the solution.

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Posted: Mar 29, 2018

Introduction about the Interactive Hub in Microsoft Dynamics CRM

This blog is an introduction about the Interactive Hub in Microsoft Dynamics CRM

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Posted: Mar 28, 2018

CRM analytics using Charts

This blog discuss about the CRM analytics using Charts in Microsoft Dynamics CRM

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Posted: Mar 27, 2018

CRM Reports

This blog talks about the Reports in Microsoft Dynamics 365 and also the steps to follow while creating a report using report wizard in Dynamics 365

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Posted: Mar 26, 2018

Fetch Based Report

This blog explain about the Fetch Based Report and fetchXml query

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Posted: Mar 23, 2018

Claims-Based Authentication

This blog is about the Claims-Based Authentication for accessing Internet-Facing Deployment in Microsoft Dynamics 365.

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Posted: Mar 23, 2018

Microsoft Dynamics CRM Process

This blog is about the Processes in Microsoft Dynamics CRM which is useful to perform some automated tasks such as sending an e-mail, updating status of leads etc.

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Posted: Mar 23, 2018

Goal Management in Microsoft Dynamics 365

This blog explains about the Goal Management in Microsoft Dynamics 365 for Sales Person

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Posted: Jun 20, 2019

Overview - Appendix (Unified Service Desk)

This blog is about Appendix

Read more
Posted: Jun 20, 2019

Overview - Troubleshoot and Debug (Unified Service Desk)

This blog is about Troubleshoot and Debug in Unified Service Desk

Read more
Posted: Jun 20, 2019

Overview - Performance (Unified Service Desk)

This blog is about the Performance in Unified Service Desk

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Ashish:

Nice blog. Very helpful to get all references to white papers at one place.

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