This blog is about collecting the data logs in Unified Service Desk
This is a Preface about the Unified Service Desk e-Book for contact center solution
In this blog we will learn integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency.
Benefits of integrating telephony into your CRM software
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This blog is about Find which privileges are applied to which roles in Dynamics 365 with privileges discovery
This blog is about Field Security in Dynamics 365
This blog is about Access Team Templates in Dynamics 365
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Nice blog. Very helpful to get all references to white papers at one place.