Knowledge base is essential to improve customer satisfaction and improved productivity of users and give them a quick access to the knowledge base by setting up knowledge management in Microsoft Dynamics 365.
Solution in Dynamics CRM is a package or contrainer to group or custom components and manage them effectively, move from obne environment to another. Microsoft Dynamics CRM supports 2 types of solutions.
Managed and Unmanged.
This article talks about to rename default app to custom name which is by default named as Dynamics 365-custom in Dynamics 365.
This article is about to see how to create a list of customers or recipients who didn't opened emails in a sequence. This is very helpful for the marketing team to make sure that the customers received and read email.
Dynamics 365 is the next generation of intelligent business applications that combines CRM and ERP capabilities under one umbrella to help business grow - digitally transformed. Here you would learn about the different key terms/technologies about Dynamics 365 that you should be knowing.
Now Chrome lovers can use Dynamics 365 on Chrome browser without worrying about other functionality in Chrome by using Chrome extension for Dynamics 365
Chrome extension for Dynamics 365
Digital Transformation - Microsoft Dynamics 365 Glossary
How to follow up an unopened Email in a Sequence in Marketing
How to Organize Sales Literature in Dynamic 365?
This blog to explain how sales literature helps to distribute the business-related documents electronically to each contact saved in the system and how to use this functionality in the Dynamic CRM.
D365Auth News: Great learning experience at MS Build Tour 2017 @Sydney
It was a great learning experience to attend Build Tour 2017 @Sydney; where unfortunately I could only make to the first day of the 2 days tour at Sydney. Please check out this blog for more info on this.
Different Actions Performed on Activities and Case in Dynamics 365 Interactive Dashboards
This blog is talking about how activities and case are updated in Dynamic CRM. Also it is explained that how to perform different action on Activities and Case in Dynamics 365 Interactive Dashboards.
Create and edit the Rollup query in Dynamics 365
Here you will discover about getting started with rollup query in Dynamics CRM. Also, how to use rollup query to collect data for a parent goal, including all its child goals under it in one view.
CRM 2013 Business rule: Everything that you need to know
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This video is about the info on key CRM Benefits: Improved Customers Relations | Discover Insights from Business Data |
Grow Efficiently | Perform Business from Anywhere | Safeguarding Business.
Azure Logic App - Standard Edition - GA - For Single Tenant || EduX365.comA new chapter for integration has been recently added at Microsoft with the the General Availability (GA) of Logic Apps Standard - a new single-tenant offering. A flexible, containerized, modern cloud-scale workflow engine you can run anywhere. Today, integration is more important than ever, it connects organizations with their most valuable assets - customers, business partners and their employees. .
Unified Service Desk For Call Center Solution - An Introduction #EduX365Even though USD is often used as a tool for creating agent applications for call centers, its functionality is not limited to this. No doubt items like telephony integration, session management, and agent scripting are extensively used in call centers but USD functionalities are beneficial on a much larger scale.Unified Service Desk is a configuration framework that is built upon the User Interface Integration (UII) frame work. Discover Insights from Business Data | Grow Efficiently
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Nice blog. Very helpful to get all references to white papers at one place.