Follow below steps to upgrade USD from current version to the version 3.3
- Go to Settings -> Solutions. Here you can see the current version of USD installed as shown in the following screenshot.
- Now download USD package 3.3 from here and run the Package Deployer:
- Click on Continue
- Continue again
- On the next page of list of packages available to import select Unified Service Desk –Upgrade:
- Click on Next
- Click on Next again till you get the page of Upgrade Installer Configuration
- On next window of Install Actions click on Next
- Once complete get back to Settings -> Solutions and you will see the solutions have been upgraded.
- Similarlly download USD 3.3 Client and install on the client side