This blog is about the Account and Contact entity in Microsoft Dynamics CRM and how to manage business data using these entities in CRM
This blog is about the Case Entity in Microsoft Dynamics CRM in Service and how to create Case, Resove Case and Re-Open it.
This blog is about the Dashboard in Microsoft Dynamics 365 , all its important features and how to customize it or create a new one
This blog is about the Resource Scheduling in Microsoft Dynamics 365, how to enable it, enabling Resource Scheduling Optimization and assigning Security Roles
This blog is about the Activities in Microsoft Dynamics 365 and how it records the details of communication
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This video is about the info on key CRM Benefits: Improved Customers Relations | Discover Insights from Business Data |
Grow Efficiently | Perform Business from Anywhere | Safeguarding Business.
Azure Logic App - Standard Edition - GA - For Single Tenant || EduX365.comA new chapter for integration has been recently added at Microsoft with the the General Availability (GA) of Logic Apps Standard - a new single-tenant offering. A flexible, containerized, modern cloud-scale workflow engine you can run anywhere. Today, integration is more important than ever, it connects organizations with their most valuable assets - customers, business partners and their employees. .
Unified Service Desk For Call Center Solution - An Introduction #EduX365Even though USD is often used as a tool for creating agent applications for call centers, its functionality is not limited to this. No doubt items like telephony integration, session management, and agent scripting are extensively used in call centers but USD functionalities are beneficial on a much larger scale.Unified Service Desk is a configuration framework that is built upon the User Interface Integration (UII) frame work. Discover Insights from Business Data | Grow Efficiently
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Nice blog. Very helpful to get all references to white papers at one place.